Grievance

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Ensuring a Fair and Supportive Campus Environment

Anekant Institute of Management Studies (AIMS), Baramati, a unit of Anekant Education Society, is dedicated to offering a secure, equitable, and peaceful work and learning environment. In compliance with the University Grants Commission Regulations 2012 (published in The Gazette of India on March 23–29, 2013) and revised as per University Grants Commission (Redressal of Grievances of Students) Regulations, 2023; AIMS Baramati has established a Grievance Redressal Committee.

Grievance Redressal at AIMS, Baramati helps resolve complaints between the relevant Student, Staff, and Management (handling the substantive function associated with the grievance) in a fair and impartial manner while, if applicable, maintaining the required confidentiality. Any stakeholder who has a legitimate complaint may contact the Institute to file it in writing or send an email to “grievance@aimsbaramati.org.“

To guarantee an equitable, unbiased, and uniform system for addressing the various concerns encountered by the involved parties;
To preserve the honour of the establishment by encouraging friendly interactions between students and teachers as well as between teachers and students;
To foster an attitude of accountability and responsiveness among the parties involved in order to preserve the peaceful environment on campus;
To guarantee that complaints are handled in a timely, impartial, sensitive, and totally confidential manner;
To guarantee that no party to a grievance is subjected to discrimination or victimisation, and that the opinions of each respondent and grievant are respected;
To counsel interested parties not to act in a spiteful manner against any of them for any cause, and to respect each other’s rights and dignity.

Grievance : A formal complaint about any discomfort experienced at work can be filed by any stakeholder. There are numerous grounds for filing a grievance as well as numerous approaches to handling such an instance. It encompasses all forms of discontent or unfavourable opinion, whether voiced or not, resulting from anything related to the institution that a staff member, parent, or student feels is unfair, unjust, or inequitable.
Grievant : Grievant means AIMS stakeholder. Stakeholders include students, parents, staff members, alumni, the general public, and groups of students, parents, or staff members who file grievances.
Days : As defined by the academic calendar, days are defined as working days that do not include Sundays, holidays, or vacation days. When counting days, the first day is the first complete working day that comes after the grievance is received.

Steps	Reporting of Grievance	Whom to Report	Time Frame for Disposal	Report To	Check/Control Points
1	Student's Grievance in Writing/Online. Put the date and the inbound number in the register.	Grievances should be addressed to the Institute's Director.	Ten days at most for a decision	Report to the Institute's Director if necessary	Head of Department Counseling by Faculty Mentor
2	Learning about the issue and hearing the grievance	Refer to the Grievance Committee Hearing and Making a Decision if necessary.	If referred to committee, it will meet for a maximum of two days and ten days.	Committee reports are submitted to the Director.	The Institute's Director will review the Grievance Register each week.
3	Delivering the decision in writing to the student and obtaining their signature on an office copy within three business days after the decision.	The Director of the Institute shall be notified of the committee's decision.	Within five working days	Report to the Institute's Director	Coordinator of Grievance Committee
4	If the student is not happy, he has the option to file a written appeal against the Institute's Grievance Committee's ruling.	The AES Grievance Committee may receive the appeal (a grievance redressal form may be completed).	The student must file an appeal within five business days of the ruling. Within ten working days, the decision will be communicated.	The office of the AES Grievance Committee will also notify the Institute's Director of the decision.	Report to the AES's Honorable President

Redress of grievances is the responsibility of a high-power committee. As it resolves the complaints, it does so in accordance with natural justice principles. The committee will only take into account official grievances that are submitted in person or by email to grievance@aimsbaramati.org. It will make every effort to reach a fair judgment as soon as possible.

The Grievance Redressal Committee consists of the following members:

Sr. No.	Member Name	Designation
1	Dr. M. A. Lahori	Chairperson & Director
2	Dr. D. P. More	Member & Program Coordinator
3	Dr. P. V. Yadav	Member
4	Prof. S. S. Khatri	Member
5	Mr. V. D. Shinde	Member
6	Ms. Aishwarya Lokhande	MBA Second Year Student Representative
7	Ms. Priyanka Chavan	MBA First Year Student Representative
8	Dr. A. Y. Dikshit	Secretary

To ensure that stakeholders have appropriate support to voice their complaints openly and honestly without fear of retaliation;
To guarantee that no applicant, witness, or other participant in the grievance redressal process faces any form of reprisal as a result of their involvement in the grievance process.
To evaluate the grounds of complaints and, if necessary, hold formal hearings and investigations in accordance with and subject to the policy guidelines,
To safeguard the confidentiality and privacy of all parties during the inquiry;
To fairly and impartially gather information from pertinent sources in order to resolve the issues at hand with the parties listed in the grievance application;
To guarantee that every grievance application is handled quickly, ideally within 10 days of the application’s receipt;

AIMS Website – Grievance Tab —-> Fill Online Form for Grievance Registration (https://forms.gle/AN1gEYWkXvVfY31M7)
AIMS Suggestion Box —-> Write a note of Grievance with or without Name
AIMS Faculty Mentors —-> Discuss the issue in Mentorship Meeting and Mentors will raise Grievance.
AIMS Email ID: Grievant may choose to send Email to grievance@aimsbaramati.org
Personal visit to Institute and register the grievance addressing to Director Office.

Applicability
All students, parents, staff members, alumni, public and other stakeholders of the institution.

Standard Operating Procedure

Formal Registration
Acknowledgement
Forwarding
Follow Up & Monitoring
Scrutiny
Call For Hearing
Investigation
Final Decision
Communicating The Decision
Appeal
Closure Of Complaint
Feedback

The grievance must always be presented to the Coordinator of the Grievance Redressal Committee in person or via email at grievance@aimsbaramati.org. It must also be in the form of a thorough written complaint, and it must be made within 15 days of the day the event giving birth to the grievance occurred. The institution may, however, prolong this period if the delay results from events outside the resentful party’s control, such as illness, etc.

Formal grievance complaint shall include:

A clear and concise statement of the event/issues, and a summary of steps taken, if any, by the grievant to resolve the problem or issues prior to the filing
A reasonably detailed description of the relevant facts, including the name/s of person/s, copies of relevant documents or other evidence relevant to the grievance
Full name, contact information of the person escalating/initiating the grievance complaint

Group Grievance : If the complaint is about a group, please provide a list of all the parties involved. Every person’s name, ID, phone number, email address, etc., must be on the list. Additionally, a spokesman for the group must be named on the list.

Timeline : Within ten days of receiving an application or grievance complaint, the Grievance Redressal Committee will make every effort to resolve or dispose of the grievance.

Prohibition on Retaliation : Due to the nature of the grievance redressal process, AIMS Baramati will not tolerate any form of retaliation against witnesses, grievants, or other participants. The party should contact grievance@aimsbaramati.org to report any concerns they may have regarding the retribution associated with this procedure to the Grievance Redressal Committee.

There will be no room for proxies : No proxy will be permitted to represent the grieving student, parent, or staff member; instead, everyone must apply on their own and state their case before the Grievance Redressal Committee.

Confidentiality : AIMS Baramati is required to protect the privacy of any information exchanged throughout the grievance procedure. Without the parties’ permission, any information gathered will be handled with confidentiality and won’t be shared with outside parties. Disclosures, however, could be necessary in order to gather information or work towards resolving the issue. Participants in the grievance procedure must also protect the privacy of the information exchanged during the fact-finding phase and the grievant’s identification.

Documentation : Only members of the Grievance Redressal Committee may review records relating to the grievance procedures in order to conduct an investigation. Everything else will remain confidential. The Office Superintendent (OS) of Institute will maintain a grievance record with the following headings under the supervision of the Grievance Redressal Committee Coordinator in order to regularly oversee the grievance redressal process. The register, which will be kept confidential, is only accessible to the members of the Grievance Redressal Committee.

Alternative channels for grievance redress : Even though all students, parents, and staff members are welcome to use this procedure, they can also attempt to settle disputes amicably if they think that their department or office can handle it amicably.

Appeals : Within seven days of receiving the committee’s decision, the grievant may file an appeal with the Ombudsman if they are unhappy with the committee’s judgment or resolution. The Ombudsman will make a final decision as soon as feasible after receiving the grievance, but no later than one month.

Exclusions : The Grievance Redressal Committee will not consider or take action on the following complaints or grievances:

Decisions made by the Academic Committees and Academic Council, which are led by AIMS Baramati.
Complaints about policy issues if the complainant has not experienced any direct or indirect consequences
Decisions pertaining to medals, fee reductions, fellowships, etc.
Decisions pertaining to misbehavior and disciplinary issues.
Decisions pertaining to hiring and selecting
Decisions made on evaluation and examination results, as well as the revaluation or commenting of answer sheets, by a competent authority.
Frivolous and anonymous complaints won’t be handled or accepted.

Dr. Abhishek Dikshit

Associate Professor & In-charge of Grievance Redressal,
AIMS Baramati

Email : grievance@aimsbaramati.org